Please book your appointments as early as possible to ensure your preferred appointment time. We want you to enjoy the full time with our talented staff. If you are excessively late, keep in mind that we may have to reschedule your appointment or change the service to another time. Our entire staff want to make this a very pleasant experience for all clients. We thank you for your cooperation.
We realize that sometimes life happens and you must cancel or reschedule your appointment. Please note that we have a 24-hour cancellation/rescheduling policy. For your convenience, we send a confirmation 48-hours in advance. Cancellations with less than 24 hours notice are difficult to fill and by giving last minute notice or no notice at all, you prevent someone else from being able to schedule into that time slot. This policy is in place out of respect for our providers, staff, and patients. Should we receive less than 24 hours of notification, or should you fail to keep your appointment, your credit card may be charged $50.
No-shows may result in a $50 charge to the credit card. No-shows will forfeit one session of their package, if applicable. In the event you miss three consecutive appointments without contacting the clinic, you will be unable to schedule future appointments.
Late Guest Policy
We understand life happens. If for any reason you are expecting to be late by more than 5 minutes to your scheduled appointment, please call us at 916-936-1231 so our front desk can reschedule your appointment. We work very hard to schedule the right amount of time for each service. Accommodating late guests is often impossible without disrupting every other guest scheduled that day. Please be aware that if you are more than 5 minutes late, we cannot guarantee that your services will be performed. Tardiness may require rescheduling your appointment for another day or may result in a shorter visit.
Gift certificates must be presented at the time of service or the gift certificate number must be verified. Gift certificates are available in-store and cannot be mailed out for security reasons.
All women who become pregnant during their medical treatments must discontinue certain treatments (check with your provider for a list). The remaining treatments will be placed on hold until after pregnancy or the remaining balance may be placed on store credit and used for other services. Your safety and the safety of your baby are our top priority.
Considerations will be on a case by case basis and at the discretion of management.
Sculptra is premixed on an individual basis and therefore no refunds are available if the patient cancels after the product has been mixed.
All packages not initiated within 3 months are not available for refunds and money paid will be available for store credit only. Should you purchase a package of a service which you wish to change, we will apply the money paid toward the new package.
If a patient does not want to continue with treatments, a credit will be given that can be used for other services or products at Zen Dermatology.
We are unable to return any products after purchase unless the return is due to a reaction. You are required to document your reaction within the first 30 days in order for your products to be eligible for return. These returns will result in store credit. All other sales are final.
Banked products are not eligible for refunds, store credit will be given.
Child Safety Policy
For safety and liability reasons, children are only permitted in the spa area when receiving a service. No children under the age of 12 may accompany you while you are having a service. Children under the age of 12 are not permitted in the exam room during laser treatments unless they are the patient being treated. Although we love children, your understanding is greatly appreciated